Orders, Dispatch and Cut-Off Times
We aim to process, pack and dispatch your orders in the shortest time possible, we aim for a same working day dispatch of orders placed before 1pm. Please note that this is for working days only and does not apply for Saturday, Sunday or holiday periods, orders placed over these will be processed on the next working day.
Once the order has been dispatched we rely on the courier to deliver within their time estimation. Please note this is an estimate and not a guaranteed service. 99% percent of orders are delivered on schedule although transport issue's do occur from time to time such as breakdowns, bad weather and misdirection of parcels which can extend the delivery time. Please allow extra time in your schedule if you have a time sensitive job / project for this reason.
Please note that the dispatch day does not count as one of the business days for delivery , if your order is placed on a Monday you should receive your order two business days later on the Wednesday.
Checking Order & Delivery Status
When your order has been dispatched you will receive and email confirming your order dispatch and tracking information if applicable for your selected delivery method, this email will have direct link to the courier website or you can use the links below with the tracking number provided. Royal Mail orders are dispatched by 1st Class service, this is not a tracked service and while normal delivery time is 2 - 3 working days it can take up to 10 working days.
DPD - UK Mainland - www.dpd.co.uk
DPD - N. Ireland & ROI - www.dpd.ie For active updates the DPD IRELAND App is available for most smartphone's.
Delivery Time for orders placed before 1pm
For courier deliveries we supply a tracking number which is provided in the dispatch email that is automatically sent when your order has been booked on for delivery. Our Couriers delivery times are 8.00am - 6pm Monday to Friday, During busy holiday periods they are known to deliver later and at weekends.
Pallet Deliveries are typically collected the same day providing the order has been placed before 11am. However its not always possible for same day collection as the transport company are at times booked out with no available spaces in their transport network to collect the pallets which usually results in an extra day (or two) on some occasions. Freight deliveries are typically not as efficient as couriers in comparison, so we recommend ordering ahead of schedule to allow for possible delays.
Hazardous pallet deliveries from NI to ROI are currently running on alternating days due to low volume across the hazardous transport network, (Reference 4-5 days for delivery)
Often due to the size, weight and hazards associated with our products we often send orders as multi box consignments. On occasion the courier will deliver the order in part and the additional box or boxes will usually arrive later that day or the following day if a parcel has been misdirected. Its best to observe how many parcels you sign for to save any confusion.
To keep carriage costs as low as possible for our customers we occasionally send multi consignment orders with multiple couriers. Delivery times will vary with each courier on delivery day.
If you request a none signature delivery, such as "leave at back of house" neither ourselves or the courier are responsible for any loss. Unfortunately we will be unable to replace or refund any parcels that have gone missing. We do not recommend this as an option. It is much safer to re-arrange delivery or collect from your local depot.
Unfortunately we cannot offer 24hr service on hazardous goods, these are all strictly a 48hr service due to transport restrictions. (24hr deliveries available to Northern & Southern Ireland only)
Collection only orders
Collection only orders are only available for collection in person from our location in Newtownabbey
Please be aware we do from time to time pack goods inside other goods, and smaller items may be wrapped in bubble wrap which may be mistaken as packaging. We recommend carefully checking the parcels contents prior to contacting us.
International Shipping / Collections
Due to the hazards involved with the majority of our items we do not offer international shipping or international collections. There are no exceptions to this policy
Please contact us if you have any queries regarding the delivery of your items please contact us by email at firstname.lastname@example.org or by telephone on 02890 861992
Loss / Damage / Non delivery
Any loss / damage or non delivery must be reported to MB Fibreglass within 10 days of goods being dispatched. Dispatch email is sent on completion of order. Please be aware some email service providers may place emails in junk / spam folder due to their email filtering system.
Leave in a safe place
Instructions to leave in a safe place can be provided via the comments box during check out, email, telephone, or provided directly to the carrier contracted to deliver your goods, Please not that MB Fibreglass and/or chosen carrier are unable to accept any liability for missing parcels after delivery. Please consider other options if possible.
Terms & Conditions of Carriage
DPD UK - Terms & Conditions of Carriage
https://www.dpd.co.uk/terms-and-conditions.jsp (external link)
DPD Ireland - Terms & Conditions of Carriage
https://dpd.ie/Shipping/Trading-Terms-and-Conditions (external link)
Royalmail - Terms & Conditions of Carriage
https://www.royalmail.com/terms-and-conditions (external link)