Due to Covid-19 DPD are no longer asking customers to sign for parcels using their handheld units and instead the drivers will sign it on your behalf. DPD We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit. Please ensure include you mobile number on your order to be advised of delivery issues.
Latest updates from DPD : https://www.dpd.co.uk/content/products_services/covid-19-bulletins.jsp
Royal Mail : Unfortunately we currently unable to offer Royal Mail deliveries, all orders are now dispatched using DPD, we appreciate this has an increase cost however logistically we have been left with no option at this current time.
Telephone Sales / Technical Support
Due to several of our staff now working remotely we have reduced capacity for telephone sales and technical support, we would advise all customers to contact us via email, Facebook or WhatsApp.
Please note that the dispatch day does not count as one of the business days for delivery , if your order is placed on a Monday you should receive your order two business days later on the Wednesday.
Pallet deliveries from NI to ROI are currently running on alternating days due to low volume across the hazardous transport network, (Reference 4-5 days for delivery)
Often due to the size, weight and hazards associated with our products we often send orders as multi box consignments. On occasion the courier will deliver the order in part and the additional box or boxes will usually arrive later that day or the following day if a parcel has been misdirected. Its best to observe how many parcels you sign for to save any confusion.
To keep carriage costs as low as possible for our customers we occasionally send multi consignment orders with multiple couriers. Delivery times will vary with each courier on delivery day.
If you request a none signature delivery, such as "leave at back of house" neither ourselves or the courier are responsible for any loss. Unfortunately we will be unable to replace or refund any parcels that have gone missing. We do not recommend this as an option. It is much safer to re-arrange delivery or collect from your local depot.
Please be aware we do from time to time pack goods inside other goods, and smaller items may be wrapped in bubble wrap which may be mistaken as packaging. We recommend carefully checking the parcels contents prior to contacting us.
International Shipping / Collections
Due to the hazards involved with the majority of our items we do not offer international shipping or international collections. There are no exceptions to this policy.
Please contact us if you have any queries regarding the delivery of your items please contact us by email at email@example.com or by telephone on 02890 861992
Loss / Damage / Fault / Non delivery
Any loss, damage, fault or non delivery must be reported to MB Fibreglass within 10 days of goods being dispatched. Dispatch email is sent on completion of order. Please be aware some email service providers may place emails in junk / spam folder due to their email filtering system.
Leave in a safe place
Instructions to leave in a safe place can be provided via the comments box during check out, email, telephone, or provided directly to the carrier contracted to deliver your goods. By requesting a safe place location you are giving the carrier your explicit consent to leave the goods. MB Fibreglass and/or chosen carrier are unable to accept any liability for missing parcels after they have been delivered when this option is chosen.
Delivery Attempts / Failed Deliveries
DPD Deliveries - DPD on most occasions will now only attempt to deliver on a single occasion, failed deliveries will then be left at the closest DPD pickup shop as determined by DPD. Unfortunately after the goods have been left at the pickup shops it will not be possible to rearrange delivery to your address. Please ensure you are available to accept the goods or make alternative arrangements via the DPD Smart Phone App or Website for a day that suits. During checkout we highly recommend including a email address and telephone that you are able to monitor as DPD will send notifications with approximate delivery times.
Pallet Deliveries - Please note that failed deliveries will incurr a full redelivery charge, Please ensure you are available to accept the delivery to avoid additional charges.
Terms & Conditions of Carriage
DPD UK - Terms & Conditions of Carriage
https://www.dpd.co.uk/terms-and-conditions.jsp (external link)
DPD Ireland - Terms & Conditions of Carriage
https://dpd.ie/Shipping/Trading-Terms-and-Conditions (external link)