Terms & Conditions
Making A Purchase
By completing and submitting the electronic order form (or proceeding through the ‘checkout process’) you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither submitting an electronic order form, payment completion or completing the checkout process constitutes our acceptance of your order. Should any items be incorrectly priced we will contact the customer giving the option of cancelling or confirming the orders.
If you change your mind regarding a purchase made online or in-store you can return it to us for a refund or an exchange within 14 days of the delivery of your order, all costs incurred in returning the product will be at the customer's expense. You can return either in-store or use a courier / postal service to return to our warehouse, items must be in a resalable condition and :
Returns Policy - Business / Commercial Customers
If you have purchased for your business (including commercial organisations, religious body, school or charity) there is no automatic right of return or refund. We appreciate that mistakes may happen and will always attempt to offer a solution. If would like to return an item you must notify us within 7 days of your receipt of order, if approved you will be responsible for all costs incurred in the return of the order. Goods must be returned within 21 days of delivery of goods. You can return either in-store or use a courier / postal service to return to our warehouse, items must be in a resalable condition and :
Upon receipt of acceptable returned goods, a refund will be processed by the original method, the cost of the original delivery will not be refunded.
Your Right To Cancel
If you are a consumer you have the right to cancel the contract that was formed when you purchased on mbfg.co.uk. You may cancel the contract for any reason and at any time throughout the cancellation period. The cancellation period covers from the time of dispatch to 14 days of the delivery of goods. The right to cancel is additional to your statutory rights as a consumer and our standard returns and exchange policy.
How to Exercise the Right To Cancel
To cancel an online order please follow the steps below :
Advise us with-in 14 days of delivery of your order that you wish to cancel your order, you can contact us by emailing our Customer Service team at firstname.lastname@example.org stating that you wish to cancel your contract, alternatively, you can use our cancellation form by clicking here. We must receive your email or completed form within 14 days the receipt of your order.
Once we have been notified of the cancellation please return your goods to :
Goods must be returned within 14 consecutive days from the Right to Cancel was exercised, this includes weekend and holiday periods.
If you cancel the contract you have to pay all return postage costs incurred, please ensure that goods are adequately packaged, unfortunately, we are unable to accept items damage in return postage for a refund/replacement. A refund or replacement can only be offered when we have received the goods, we advise that you use a tracked service for all returns. As many of our items are classed as Hazardous and can only be shipped with couriers who can handle these materials in the Limited Quantity they were shipped in, we recommend getting a postage quotation before exercising your right to cancel.
Upon receiving the goods within the 14 days of cancelling the contract we will reimburse all payments received from you in respect of returned products including delivery charges up to the value of our least expensive delivery method. The reimbursement will be paid using the same method of payment of the original transaction within 14 days of receiving the returned goods.
Please note that the Right to Cancel does not apply to the following :
Limitation of liability
If you need to reach us, please email us on email@example.com, alternatively, you can call us on 02890 861992
or write to us at MB Fibreglass, Unit 17 & 20 Abbey Business Park, Mill Road, Newtownabbey, BT36 7EE, Northern Ireland
Based on the outskirts of North Belfast we are a parallel to the M2 Motorway (Belfast bound), a very short walk from the Abbey Centre and located directly behind the old ToysRus building in the Abbey Business Park.
MB Fibreglass do not disclose customer information to third parties. Cookies are used on this web site, but are only to keep track of the contents of your shopping cart once you have selected an item. After payment has been processed no card or financial details are retained.
Technical Advice provided by MB Fibreglass - Either verbal, in writing or by way of trials - is given in good faith but without warranty, where proprietary rights of third parties are involved this applies also. This does not release you from the obligation to test the products supplied by us to ascertain their suitability for the intended processes and uses. The application, use, handling and processing of the products are outside of our control and therefore entirely your own responsibility