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Returns & Cancellation Policy

Consumer Purchases

If you change your mind regarding a purchase made online or in-store you can return it to us for a refund or an exchange within 14 days of the delivery of your order, all costs incurred in returning the product will be at the customer's expense. You can return either in-store or use a courier / postal service to return to our warehouse, items must be in a resalable condition and :

  1.  Custom cuts of any fabric are non-refundable
  2.  All special order pigments such as BS, RAL and customer matched colours are non-refundable
  3. All tamper seals on containers must be unbroken

Business / Commercial Purchases

If you have purchased for your business (including commercial organisations, religious body, school or charity) there is no automatic right of return or refund. We appreciate that mistakes may happen and will always attempt to offer a solution. If would like to return an item you must notify us within 7 days of your receipt of order, if approved you will be responsible for all costs incurred in the return of the order.  Goods must be returned within 21 days of delivery of goods. You can return either in-store or use a courier / postal service to return to our warehouse, items must be in a resalable condition and :

  1.  Custom cuts of any fabric are non-refundable
  2.  All special order pigments such as BS, RAL and customer matched colours are non-refundable
  3. All tamper seals on containers must be unbroken

Upon receipt of acceptable returned goods, a refund will be processed by the original method, the cost of the original delivery will not be refunded. 

Your Right To Cancel

If you are a consumer you have the right to cancel the contract that was formed when you purchased on mbfg.co.uk. You may cancel the contract for any reason and at any time throughout the cancellation period. The cancellation period covers from the time of dispatch to 14 days of the delivery of goods. The right to cancel is additional to your statutory rights as a consumer and our standard returns and exchange policy. 

How to Exercise the Right To Cancel

To cancel an online order please follow the steps below :

Advise us with-in 14 days of delivery of your order that you wish to cancel your order, you can contact us by emailing our Customer Service team at sales@mbfg.co.uk stating that you wish to cancel your contract, alternatively, you can use our cancellation form by clicking here. We must receive your email or completed form within 14 days the receipt of your order.

Once we have been notified of the cancellation please return your goods to :
MB Fibreglass
Unit 17 Abbey Business Park
Mill Road
Newtownabbey
BT36 7EE

Goods must be returned within 14 consecutive days from the Right to Cancel was exercised, this includes weekend and holiday periods.

If you cancel the contract you have to pay all return postage costs incurred, please ensure that goods are adequately packaged, unfortunately, we are unable to accept items damage in return postage for a refund/replacement. A refund or replacement can only be offered when we have received the goods, we advise that you use a tracked service for all returns. As many of our items are classed as Hazardous and can only be shipped with couriers who can handle these materials in the Limited Quantity they were shipped in, we recommend getting a postage quotation before exercising your right to cancel. 

Upon receiving the goods within the 14 days of cancelling the contract we will reimburse all payments received from you in respect of returned products including delivery charges up to the value of our least expensive delivery method.  The reimbursement will be paid using the same method of payment of the original transaction within 14 days of receiving the returned goods.

Please note that the Right to Cancel does not apply to the following :

  1.  Custom cuts of any fabric are non-refundable
  2.  All special order pigments such as BS, RAL and customer matched colours are non-refundable
  3. Custom formulated resins/materials that are non-stock items.
  4. Any containers that have been opened or tamper seals have been broken.

Damaged / Faulty Products

In the unfortunate event that an item has been delivered damaged, faulty or incorrectly dispatched please contact by email at sales@mbfg.co.uk or telephone on 02890 861992 stating your order number and the issue with the product. Your statutory rights are unaffected.

call us now: 028 90 861992 mon-thu 8:30AM - 5:00PM , fri 8:30AM - 3:30PM
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