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Updated 03.0.20

Counter sales are once again available. Currently limited to 2 customers at any time for now.
 
We are still exceptionally busy at the moment so we are only able to offer limited technical advise in store. Please send us an email if you have a technical enquiry and we will respond as soon as possible.
 
To avoid any disappointment we would still recommend ordering ahead of time as certain items may not be available off the shelf and a call back might be required at a later time to collect. (Please order online or give us a call if you are unable to process an order online). Please note telephone lines are extremely busy at times and it may be difficult to get through so ordering directly via our website is best.
 
We would like to thank all our customers for their continued support throughout this difficult period.

 

Due to a significant increase in orders, dispatch and delivery times have been extended, please allow up to 7 days for delivery of orders.

With the current Coronavirus situation evolving on a daily basis we intend to provide as much information as possible. We aim to continue to provide as efficient a service as possible however we would advise customers that there may be circumstances beyond our control that may delay arrival of products or delivery of orders. We appreciate our customers co-operation and wish you all the very best in this difficult period.

Delivery Information

DPD :  We are in contact with DPD each morning, we are advising customers to allow an extra 4 - 5  days for deliveries due to the increased traffic in the courier network.

DPD are no longer asking customers to sign for parcels using their handheld units and instead the drivers will sign it on your behalf. DPD We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit. Please ensure  include you mobile number on your order to be advised of delivery issues.

Latest updates from DPD : https://www.dpd.co.uk/content/products_services/covid-19-bulletins.jsp 

Royal Mail : Unfortunately we currently unable to offer Royal Mail deliveries, all orders are now dispatched using DPD, we appreciate this has an increase cost however logistically we have been left with no option at this current time.

Telephone Sales / Technical Support

Due to several of our staff now working remotely we have reduced capacity for telephone sales and technical support, we would advise all customers to contact us via email, Facebook or WhatApp. 

Online Purchases

As we are working on a reduced capacity regretfully we are unable to accommodate order add-ons or adjustments to completed orders at this current time.  

 

 

call us now: 028 90 861992 mon-thu 8:30AM - 5:00PM , fri 8:30AM - 3:30PM
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